These are some questions that are regularly asked about

Yes, it is. We ensure that we keep all the details of our customers private and confidential. In addition, we have a strict policy against recycling of custom papers. The information we seek from you is only aimed at enhancing communication so that we can communicate with you in case we need clarification on a certain aspect of your order, or we require more information to complete your order. Please note that, as a policy, we do not ask or retain critical or crucial information such as your credit card numbers. This information is usually requested by PayPal when a customer is paying for their order.

Presently, all payments are made and processed through PayPal. Across the globe, PayPal is the most popular and trusted payment processor for online transactions. We do not ask for or store crucial information such as your credit card details. Thus, your security is guaranteed. After submitting your order’s details, you will be forwarded to PayPal’s website where you can pay with your PayPal balance or you can opt to provide PayPal with your credit or debit card details to complete payment.

Our prices are at par with the average prices prevailing in the writing industry. These prices enable us to hire highly competent and motivated writers who are able to produce quality work that meets our clients’ standards. Be wary of companies charging less than $7 to write a page from scratch. Such companies may defraud you since competent writers cannot produce quality work for such a low price.

Yes, we provide one-time discounts from time to time and lifetime discounts to our return customers. Please check the discounts segment of our prices page to access more information about our discount program.

Yes, we have one. Please check our Money Back Guarantee Policy page for detailed information about this policy.

When you order a paper from us, you can rest assured that it will be written by a very competent writer. We have a variety of writers from various English speaking countries including, but not limited to, Australia, Canada, United States of America and the United Kingdom. Furthermore, most of our writers have postgraduate degrees and vast experience in academic writing. These veteran writers deliver high quality, original and non-plagiarized papers that meet our clients’ expectations.

We normally assign papers to writers based on their academic qualifications, their writing history (determined by their ratings) and their availability and readiness to work on the papers.

Yes, it is possible. In fact, we encourage such communication. After you log in to your account, you can write a comment to the writer working on your order, and the writer will reply to your comment. You can also get in touch with our support team via comments, chat, email or phone. This team is available 24 hours a day, 7 days a week. If the writer needs more information or wants you to clarify on a certain aspect of your order, we’ll contact you via email. However, we encourage our customers to keep checking their order page for comments from either our writers or support team.

We strive to ensure that our writers produce high quality, plagiarism-free work. To enforce this, we run every paper submitted by our writers through an intelligent anti-plagiarism system that checks a paper’s text for plagiarism against online sources available to the public, as well as papers previously submitted by our writers. This ensures that the work is unique and original. Consequently, we have gained trust and a good reputation that is attributable to our high quality work.

It is not possible. This is because all our papers are made from scratch. We do not have a database of prewritten papers neither do we reuse papers sold to other customers.

We ensure that our papers are formatted in harmony with industry standards. A typical page is double spaced with a total of 275 words written in 12 pt. Arial or Times New Roman and every page has 1″ margins on all edges. However, it is important to remember that our major aim is to deliver a paper that is customized to your preferences. Therefore, it is important for you to use the “Paper Details” field to indicate all the necessary requirements when placing an order or making an inquiry.

Have you forgotten your password? Do not worry. You can reset it by using the Forgot Password link that is found on the login page. You will be requested to supply your email address and a link will be emailed to you. Please note that the link will only be valid for 24 hours. Such links expire after usage or 24 hours after being sent. After expiry, you can always regenerate another link by utilizing the Forgot Password link.

Once the writer is done working on your custom paper, our editors and support team will scrutinize the paper to ensure that its quality is satisfactory and that it’s not plagiarized. It will then be marked ‘Delivered’. A notification message with a link to your order page will be sent to your email address. Clicking on this link should take you back to your order page where you can download a locked, preview PDF version of the finished paper. Though you can view the preview version, you cannot print, copy or edit it. You can then approve your order or send the paper back for revision. After you approve the order, the final, editable, MS Word version of the finished product will be presented on your order page, and you can easily download it.

In you are convinced that our writing does not meet your needs and expectations, you can request for a revision, which will be completed at no additional cost and in accordance with guidelines set forth in our revision policy. You also have the option of requesting for another writer to work on your order. You can also request any of our customer care reps to set the order on ‘Dispute’ status, and as per the provisions contained in our Money Back Guarantee Policy, a 100% refund can easily be offered.

This depends on how you make use of the finished paper. If you present it in an academic institution as your own paper, you will, of course, be cheating. It will also be a violation of's policies. However, if you choose to use it as a basis for preparing your own paper, for example, you may opt to use it as a framework to guide the structure of your own paper, then this is not only professional but acceptable. Our services are legal and have not been prohibited by educational institutions.